CONTACT US
ESCALATION MATRIX
| Details of | Contact Person | Address | Contact No | Email Id |
|---|---|---|---|---|
| Client Servicing/Customer care | Kamlesh Jha | 40/62 ChittaranjanPark New Delhi 110019 | 011-41000091 | kamal.drishti@gmail.com |
| Customer care | Satish Kumar | 40/62 Chittaranjan Park New Delhi 110019 | 011-41000092 | drishtishares@gmail.com |
| Compliance Officer | Narender Kr. Khurana | 40/62 Chittaranjan Park New Delhi 110019 | 011-41000093 | narendgm@yahoo.com |
| CEO/Managing Director | Gautam Dutta Munsi | 40/62 Chittaranjan Park New Delhi 110019 | 011-41000095 | Drishti.dutta23@gmail.com |
Monday To Friday 9.00 AM – 06.00
PM Saturday : 10.30 AM To 2.00 PM
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with
NSDL/NSE/BSE/MCX at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI
at https://scores.gov.in/scores/Welcome.html or
NSE Exchange at https://investorhelpline.nseindia.com/NICEPLUS/
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or
MCX https://www.mcxindia.com/Investor-Services with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal/Exchange Portal.
REACH US
| POCKET 40, BUILDING NO. 62 | Your Name |
| GROUND FLOOR,CHITTARNJAN PARK NEW DELHI- 110 019 | Your Email/Mobile No. |
| +91-11-41000091-98 | Subject |
| +91-11-46551634 (FAX) | Message (optional) |
| drishtishares@gmail.com | SUBMIT |
- Basic details of the SB such as registeration number, registered address of Head Office & branches -
| Stock Broker Name | Registration Number | Registered Address | Branch Details | Contact Number | Email id |
|---|---|---|---|---|---|
| DRISHTI SHARES & INVESTMENTS PVT LTD | INZ000068833 | 40/62, G.F. CHITTARANJAN PARK, NEW DELHI- 110019 | AB/9,DESHBAND HU NAGAR, 24 PARAGANAS KOLKATA, WEST BENGAL-700059, 033-25763336 | 011-41000091 | DRISHTISH ARES@GM AIL.COM |
- Names of the contact details of all Key Managerial Personal including the Compliance Officer-
| Sr. No. | Name of the Individual | Designation | Mobile | Email Id |
| 1 | GAUTAM DUTTA MUNSI | CEO | 9810017674 | DRISHTI12000@YAHOO.COM |
| 2 | DRISHTI DUTTA MUNSI | DESIGNATED DIRECTOR | 9999911816 | DRISHTI.DUTTA23@GMAIL.COM |
| 3 | AAKRITI DUTTA MUNSI | DIRECTOR | 9999009852 | AAKRITIDUTTA93@GMAIL.COM |
| 4 | SHALINI DUTTA MUNSI | DIRECTOR | 9810359460 | SDUTTA_4@YAHOO.COM |
| 5 | NARENDER KR. KHURANA | COMPLIANCE OFFICER | 9811851756 | NARENDGM@YAHOO.COM |
- Details of Authorized Persons
| List Of Authorised Persons (AP) | ||||||||||
| Sr. No | Authorised Person's Name | Authoris ed Person Code (Exchang e wise) | Constitut ion | Status | Registered Address | Terminal Details (Exchang e Wise) | ||||
| (Approved / Cancelled) | Add | City | State | Pin code | Termi nal Allott ed (Y/N) | No. of Termi nals | ||||
| 1 | Shambhu Nath Jha | P1(NSE) | DELHI | Approved | ROAD NO. 9B RAJEEW NAGAR MITHILA, COLONY PHASE .B PHULWARI KESHARI NAGAR | PATNA | BIHAR | 800024 | Y | 1 |
| 2 | Jagdish Prasad Gaur+ | A251 (NSE/BSE) | DELHI | Approved | 308/9 SECOND FLOOR GALI NO-9, AMRIT PURI-B GARHI NEAR ISCON, TEMPLE EAST OF KAILASH. NEW DELHI | NEW DELHI | DELHI | 110065 | Y | 1 |
| 3 | Kumar Pratik | A214 (NSE) | DELHI | Approved | E-502 7-A, PUSHP BHAWAN SANGAM VIHAR, DEOLI SOUTH DELHI, DELHI-DELHI | NEW DELHI | DELHI | 110062 | Y | 3 |
List of Authorised Persons(AP) Cancelled by Members on Account of Disciplinary Reasons
| Sr. No. | Authorised Person's Name | Status | Authorised Person Cancellation Details | |
| Date | Reason | |||
- 4. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.
a) Detailed write up on the procedure for opening an account along with Flowchart
You can Open an A/c with Drishti through either physical mode by visiting our office or calling us on 011-41000091-98 or online mode by visiting our website and clicking on “Open an A/c” link
b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart Provisions are to be made for sharing Ticket Number once the complaint is lodged.
You can file your complaint by either sending us an email at drishti@drishtishares.com with subject “Grievance-(client code)” or call us from your registered number at 011-41000091-98
c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart .
You can find the status of your complaint by either sending us an email at drishti@drishtishares.com with subject “Status-(complain no.)” or you can call us at our registered no. 011-41000091-98
How to file a complain
Incase you have any complain please send us an email at drishtidrishtishares.com with subject “Grievance-(client code)” and you will be reverted back with a token number and a response to your complain will be provided within 7 days.
Incase your query is not resolved you may kindly refer to the escalation matrix provided on our website www.drishtishares.com under “contact us”
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with NSDL/NSE/BSE/MCX at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html or NSE Exchange at https://investorhelpline.nseindia.com/NICEPLUS/ BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx or MCX https://www.mcxindia.com/Investor-Services with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal/Exchange Portal.
To find status of complain
Once you have sent an email to drishtidrishtishares.com you will be provided with a token number within 7 days a response will be provided to you. If the complaint is resolved then you will receive another email referring to that token number with subject “Query resolved (token Number)”
Incase you are unsatisfied with the solution then you may refer to escalation matrix and you will receive a mail with the same token number with a response to your query with subject “Query resolved (token number)”
To find the status of your complain kindly send us a mail with “status (token number)” and you will receive a response with an update for the same.
If you are further unsatisfied and have lodged the complaint to NSDL/NSE/BSE/MCX or SEBI then you may check the status of your complaint on their websites.
To open an ac you can do the following:-
- You can fill the form “ open account” available on our website drishtishares.com and you will be contacted by our officer at the earliest
- To open an ac on offline mode you can call our office 11-41000091-98 and depending on your location a physical form will be provided to you for ac opening and collection of document
- To open an ac online kindly click on the link https://kyc.meon.co.in/drishti/signup
REACH US
POCKET 40, BUILDING NO. 62
GROUND FLOOR,CHITTARNJAN PARK
NEW DELHI- 110 019
+91-11-41000091-98
+91-11-46551634 (FAX)
drishtishares@gmail.com
